Superstreet Gallery is committed to protecting your personal data.
This Policy sets out why we collect personal information about individuals and how we use that information. It explains the legal basis for this and the rights you have over the way your information is used.
This Policy covers Superstreet Gallery in relation to the collection and use of the information you give us. We may change this Policy from time to time. If we make any significant changes we will advertise this on our website (superstreetgallery.com) or contact you directly with the information. Please check this page occasionally to make sure you are happy with any changes.
If you have any questions about this Policy or concerning your personal information, please contact us at firstname.lastname@example.org or by post to Superstreet Gallery, 88 Hough Green, Chester CH4 8JW.
We ensure that we use your personal data in accordance with all applicable laws concerning data protection and personal information.
This Policy explains:
– Who we are;
– What personal data we collect;
– How we may use your data;
– How we may contact you;
– How we keep your information safe;
– Who has access to your information;
– What rights you have over your data;
Who we are
Our website address is: http://superstreetgallery.com.
What personal data we collect
We may collect personal information about you when you engage with us for a number of reasons including when you book a workshop or event, enquire about our activities and services, engage with our social media, sign up to receive emails, create an online account, purchase something from us, register for an event, loan a work of art to us, or otherwise provide us with personal information that may be used by Superstreet Gallery to deliver its charitable workshops, events and services, enable us to provide a service to you or to enhance your experience with us.
This can include information such as your name, postal address, email address, phone number, age, bank details and credit/debit card details. We do not store card details when making payments.
If you are purchasing goods where we are acting as agent on behalf of an event organiser, we will collect your name and contact details in order that we carry out the sale.
In addition to your personal data, we may also ask for your preferences so that we can send you information that is tailored to your interests.
On occasion, we may receive information about you from third parties, for example if we have run a joint event with a third party or we have received a personal recommendation that you may be interested in the work of Superstreet Gallery.
We do not usually collect ‘sensitive personal data’ from you unless there is a clear reason for doing so, such as where we need this information to ensure that we provide appropriate facilities or support, to enable you to enjoy everything we offer at Superstreet Gallery. Examples of sensitive personal data we may hold would be in relation to the courses and classes we run for people with dementia.
We may also collate information about you from your use of our website, such as which pages are most visited and which events or facilities are of most interest. We will use this information to improve our website and to ensure we provide the best services for our users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our website. By submitting your details, you enable us (and where applicable any suppliers we use) to provide you with the goods, services, information, activities or online content you select and any other related services Superstreet Gallery may provide.
If you register on our website then the following will also apply:
• The website will collect personal information when you register/contact us;
• The website will collect such information as your name, email address and post code. Once you register with the website you will not be anonymous to us when you subsequently sign in;
• You endeavour to ensure that any registration information you give Superstreet Gallery will always be accurate, correct and up to date;
• We collect and retain information about your transactions with us so that we can process your transactions and deal with future queries;
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How we may use your data
We may use your personal data for a number of purposes, including the following:
• To provide you with the services, products or information you have asked for. For example fulfilling sales contracts you have entered into with us. It may also include providing you with information about exhibitions, offers and art related news outside of Superstreet, which we think may be of interest to you.
• To provide you with information by email which we feel may interest you and where you have given your consent to be contacted by email. Using data we have transferred to MailChimp, including marketing information about our services and activities, (please refer to How We May Contact You).
• To provide you with information about our work or our activities by post where we have a legitimate interest in sending it to you.
• To telephone you if you have provided us with your telephone number.
• When necessary for carrying our your obligations under any contract between us, inc sale of goods.
• To create an account for you if you register with us.
• For customer service or administrative purposes.
• For internal record keeping to our organisational records and ensuring we know how you prefer to be contacted including the management of any feedback or complaints.
• To target communications and messages to you and to identify similar groups of prospective customers.
• To seek your views on the services or activities we carry out so that we can make improvements.
• To arrange payment and collection of goods you have purchased from us directly or when we are acting as agent on behalf of an event organiser.
• To analyse the operation of our website and record navigation across our website and in addition to track whether our emails are opened and read to improve its usefulness.
• To invite you to participate in surveys or research.
• To use IP addresses to identify your approximate location, to block disruptive use, to record website traffic or to personalise the way our information is presented to you.
How we may contact you
We will contact you by email if you have given us your email address and we are emailing you to provide the services you have requested.
We may also contact you by email if you have bought a service or goods from us and we want to contact you about similar goods or services.
We may in addition contact you for marketing purposes by email if you have given us your consent to do so. This may include invitations to attend special events, or encouraging you to purchase tickets or products.
If you enter your contact details into one of our online forms, we may use this information to contact you, even if you don’t click ‘submit’ on the form, but we will only do this to see if we can help with any problems you might be experiencing with the form or with our website.
We may send you service communications via text, for example where you placed an order for goods or services on our website.
By post and telephone – where we have a legitimate interest to contact you
If you have provided us with your postal address or telephone number we may send you direct mail or telephone you about our work unless you have told us that you would prefer not to receive such information. We will carry out a legitimate interest assessment to ensure that we are satisfied that you would reasonably expect such communications from us and would not consider it to be intrusive. For example, we may want to post you an invitation to an event we think you may be interested in.
Business to business communications
If we are communicating to you on a ‘business to business’ basis we will contact you by post or email, unless you have let us know that you would prefer us not to do so.
How we keep your information safe
We understand the importance of security of your personal information and take appropriate steps to safeguard it.
Superstreet are the Data Controllers for the database. Website administrators can also see and edit that information.
No data transmission over the internet can however be guaranteed to be 100% secure. So, while we strive to safeguard your information, we cannot guarantee the security of any information you provide online and you do this at your own risk.
How long we keep your data
We will hold your personal information for as long as it is necessary for the relevant activity.
Where we rely on your consent to contact you for direct marketing purposes, we will treat your consent as lasting only for as long as it is reasonable to do so. This will usually be for two years. We may periodically ask you to renew your consent. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
If you ask us to stop contacting you, we will keep a record of your contact details and limited information needed to ensure we comply with your request.
Who has access to your data
Superstreet Gallery may share your data with the other Superstreet Gallery entities, suppliers or service providers to provide the products or services you’ve requested from us, for example, we may use a separate company to deliver goods to you. Other instances where we may share your data would be for payment processing, mailing houses (such as MailChimp), database services, website hosting, joint events or where we are acting as an agent on behave of an event organiser. The personal information we collect from you in order to effect the sale will be passed to the event organiser in order that they can deal with any pre-sale or post-sale arrangements or queries.
We may disclose your personal information to a third party if we are under a duty to disclose your personal data in order to comply with any legal obligation (for example to government bodies and law enforcement agencies), or in order to enforce or apply our rights (including in relation to our website or other applicable terms and conditions) or to protect the RA, for example in cases of suspected fraud or defamation. This may also include CCTV footage.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Do you want us to stop contacting you?
It is your choice as to whether and how you want to receive information about us and our work, and the ways you can get involved. You have the right at any time to ask us to amend or stop using your personal information, including for marketing purposes.
You may opt out of marketing emails at any time by clicking the ‘unsubscribe’ link in our marketing emails. You can also change any of your marketing preferences at any time (including telling us that you don’t want us to contact you for marketing purposes by telephone or send you direct marketing by post) by emailing email@example.com. We will not use your information for marketing purposes if you have indicated that you do not wish to be contacted for such purposes. However, we will retain your details on a suppression list to help to ensure that we do not continue to contact you.
Do you want to change the details we hold for you?
The accuracy of your information is important to us. You can edit your address and contact details at any time. If you would like to change your preferences or update the details we hold about you, please contact firstname.lastname@example.org.
Do you want to request a copy of the information we hold for you? You have a right to request a copy of the personal information we hold about you and to have any inaccuracies corrected or your data erased. You also have a right to data portability.
If you would like to make a request for this data (a Subject Access Request) we require you to prove your identity with two pieces of approved identification for these purposes. Please send written requests to Superstreet Gallery, 88 Hough Green, Chester, CH4 8JW. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Please provide as much information as possible about the nature of your contact with us to help us locate your records. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
If you are not happy with the way in which we have processed or dealt with your information, you can complain to the Information Commissioner’s Office. Further details about how to complain can be found here.
This Policy may be changed at any time. We will notify you about significant changes via an email that you have provided to us or advertising thin on our website. By continuing to engage with us through our services and our website you will be deemed to have accepted such changes.
Please check this policy before submitting any personal information to us.